Analyze your customers with Customer Voice
Build personas and generate customer reports from the feedback and notes in your knowledge base.
Customer Voice turns scattered feedback into a clear picture of who you're serving. Open Customer Voice from the Research section of the sidebar.
Build personas
From the customer material in your knowledge base, interview notes, support messages, reviews, survey responses, Customer Voice helps you build personas that capture who your customers are, what they need, and what gets in their way. The richer your knowledge base, the sharper the personas, so add customer-related documents and notes first.
Generate customer reports
Generate a report to pull recurring themes, pain points, and signals out of your feedback in one place. Instead of re-reading everything by hand, you get a synthesized view you can act on and share.
Get more out of it
- Tag your customer feedback so it's easy to find and feed in.
- Add new feedback as it arrives so personas and reports stay current.
- Pair it with Competitive Intel to see how customer needs line up against what competitors offer.