Terms & Conditions

1.0 Preamble

Thank you for your interest in Noli AI. Noli AI is a product offered by The Launch Pad LLC, a limited liability company. Please read the following Terms & Conditions carefully. By accessing the Application, creating an account, purchasing a subscription, or otherwise indicating your consent to these Terms & Conditions, you acknowledge that you have read, understood, and agree to be bound by this Agreement. IF YOU ARE NOT ELIGIBLE, OR IF YOU DO NOT AGREE TO THESE TERMS, THEN YOU ARE NOT AUTHORIZED TO USE THE PLATFORM OR ANY OF THE SERVICES PROVIDED BY THE COMPANY.

2.0 Defined Terms

“Application” or “Site” refers to the Company's websites at noliai.com and any subdomains thereof, together with any member-only web or mobile applications operated by the Company.

“Company”, “Noli”, “Noli AI”, “ourselves”, “we”, “our”, and “us”, refer to The Launch Pad LLC, a limited liability company offering the Noli AI product suite.

“Platform” or “Product” refers to the product line offered by the Company under the Noli AI brand, which includes (without limitation) Noli CRM, Noli AMS, Noli KB, Noli PM, a Chief of Staff agent, the unified hub, and any related software, interfaces, and infrastructure.

“Services” refers to the combination of offerings provided through the Platform, including but not limited to the AI agents, the cross-product memory layer, integrations, the morning brief, customer support, onboarding, and any associated coaching or done-with-you implementation.

“AI Output” refers to any text, image, audio, decision, recommendation, draft, summary, action, or other output generated by an AI agent operated through the Platform.

“User Content” refers to information, data, documents, files, voice memos, transcripts, customer records, prompts, and other content that you upload to, capture in, generate within, or transmit through the Platform.

“Third-Party Software” refers to any software, application, model, or technology licensed by the Company from a third-party vendor and provided to you as part of the Platform, including large language models, payment processors, hosting providers, and messaging integrations.

“BYO API Key” refers to a third-party model provider API key (e.g., OpenAI, Anthropic) that you supply for the Company to use on your behalf to route AI calls directly under your provider account.

“User”, “Member”, “Subscriber”, or “you” refers to you, the person or entity accessing the Platform and utilizing the Services. If you are accessing the Platform on behalf of a company or other organization, “you” refers to that entity, and you represent that you have authority to bind that entity to these Terms.

“Terms” or “Agreement” refers to these Terms & Conditions, including the Privacy Policy located at noliai.com/privacy.

“Party” refers to either the User or the Company. “Parties” refers to both the User and the Company.

3.0 Interpretation of Defined Terms

Any use of any word contained herein in the singular, plural, capital, or lower case is taken as interchangeable and therefore as referring to one and the same. Furthermore, any use of a pronoun shall be taken as interchangeable with the noun to which the pronoun refers.

4.0 Last Updated

These Terms were last updated on April 28, 2026.

5.0 Contact Information

The Services are offered by The Launch Pad LLC. You may contact us by email at hello@noliai.com. For privacy matters, contact privacy@noliai.com. For security matters, contact security@noliai.com.

6.0 Eligibility

To be eligible to use the Platform and its associated Services, you must be at least eighteen (18) years of age. By agreeing to these Terms, you represent and warrant to the Company that: (1) you are at least 18 years of age; (2) you possess the legal capacity and authority to enter into a legally binding agreement; (3) if you are agreeing on behalf of an entity, you have full authority to bind that entity; (4) you understand that these Terms constitute a legally binding agreement; (5) you have read and fully understand these Terms; and (6) you accept and agree to these Terms in their entirety, without qualification.

7.0 Use of Cookies

We employ the use of cookies and similar technologies. By using the Application, you consent to the use of cookies in accordance with our Privacy Policy. Most modern interactive websites use cookies to enable the retrieval of user details for each visit. Cookies are used in some areas of our Application to facilitate authentication, session management, and to improve the experience of our Members. Our affiliate or advertising partners may also use cookies.

8.0 Privacy Policy

Our collection, use, storage, and sharing of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference and forms part of this Agreement.

9.0 Using the Platform and Services

During the account creation process, you will be asked to provide us with information about yourself and your business. You agree that the information you provide is accurate and that you will keep it accurate and up-to-date. You will also be asked to create a password (or authenticate via a supported third-party identity provider). You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to accept responsibility for all activities that occur under your account, including activities authorized by AI agents acting on your behalf. You may not impersonate someone else or provide an email address other than your own. If you have reason to believe that your account is no longer secure, you must promptly change your login information and notify us at security@noliai.com.

We reserve the right, in our sole discretion, to terminate your account and prohibit your access to the Platform and/or the Services at any time, for any reason, including violation of these Terms, with or without notice.

10.0 Storage of Information

By using the Platform, you consent to the collection, transfer, processing, and storage of your information in the United States, as outlined in these Terms and our Privacy Policy. This storage is necessary for us to operate the Platform and provide the Services to you.

If you are domiciled outside of the United States, you may have the right under your local jurisdiction to request the deletion of your personal information from our active databases. Please note that although we can delete your personal information from our active databases, some information may remain in our archives and back-up systems until it is overwritten or deleted in the ordinary course of business. To request deletion of your personal information, contact us at privacy@noliai.com.

11.0 User Content and Ownership

You retain ownership of all the intellectual property rights in the content and data you create, capture, upload, or generate within the Platform (collectively, “User Content”). This includes, without limitation: customer records entered into Noli CRM; campaigns and assets created in Noli AMS; notes, voice memos, transcripts, documents, and customer interviews captured in Noli KB; goals, projects, and operational records in Noli PM; and any prompts, instructions, or briefs you provide to the AI agents.

By using the Platform, you grant the Company a worldwide, non-exclusive, royalty-free, sublicensable (solely to our service providers acting on our behalf), and transferable license to access, host, store, reproduce, modify, transmit, and display your User Content for the limited purposes of: (a) operating, providing, maintaining, and improving the Services for you; (b) routing relevant context to AI agents acting on your behalf; (c) providing the cross-product memory layer that allows agents to share context; (d) providing customer support; and (e) complying with legal obligations. This license ends when your User Content is deleted from our systems or when your account is terminated, except for: (i) backup copies that persist in routine archival systems and are deleted in the ordinary course of business; and (ii) anonymized or aggregated data that no longer identifies you.

The Company does not claim any ownership rights in your User Content and does not use User Content to train AI models. See Section 34.0 (AI-Specific Provisions) for additional terms governing AI Output and training.

11.5 Third-Party Software and Services

You acknowledge and agree that certain components of the Platform are licensed from or provided by third-party vendors (“Third-Party Software”). Third-Party Software includes, without limitation: large language model APIs (e.g., OpenAI, Anthropic); identity and authentication providers; payment processors; hosting providers; email delivery services; analytics services; and messaging-platform integrations (e.g., Slack, WhatsApp, Telegram, email providers).

Your use of Third-Party Software is subject to the terms, conditions, and privacy policies of the respective third-party provider, in addition to these Terms. The Company makes no warranties or representations regarding the performance, availability, security, accuracy, or reliability of any Third-Party Software. The Company is not liable for any loss, damage, data breach, service interruption, or unavailability caused directly or indirectly by any Third-Party Software, including by changes a third party makes to its API, pricing, terms, or availability. By using the Platform, you agree to hold the Company harmless from any claims arising from your use of, or inability to use, such Third-Party Software.

12.0 Solicitation and Opting Out

By creating an account, you give the Company permission to contact you via email to: send transactional and account communications (which you may not opt out of while your account is active); solicit feedback (including through optional surveys or testimonials); and provide information about products and services from the Company or our partners. You may opt out of promotional emails at any time by clicking the “unsubscribe” link at the bottom of any such email or by contacting us at hello@noliai.com.

13.0 Subscriptions, Payments, and Renewals

13.1 Recurring Billing

Your subscription will be billed in advance on a recurring, periodic basis (typically monthly or annually, as you elect at checkout), corresponding to the date you began your subscription. Current pricing tiers are described on our pricing page. Tiers, seat limits, included credits, and bonuses (such as the OpenClaw integration) are as described on the pricing page at the time of purchase.

13.2 Automatic Renewal

TO ENSURE UNINTERRUPTED SERVICE, YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW AT THE END OF EACH BILLING CYCLE FOR A RENEWAL PERIOD EQUAL IN TIME TO THE ORIGINAL SUBSCRIPTION PERIOD. YOU HEREBY AUTHORIZE THE COMPANY (AND ITS PAYMENT PROCESSORS) TO AUTOMATICALLY CHARGE YOUR PAYMENT METHOD FOR THE RENEWAL AT THE THEN-CURRENT RATE FOR YOUR SELECTED TIER UNLESS YOU CANCEL BEFORE THE RENEWAL DATE.

13.3 Payment Authorization

You provide the Company and its third-party payment processors with the authorization to charge your provided payment method for the agreed-upon subscription fees, applicable taxes, and any overage or BYO API key fees described at checkout. You are responsible for keeping your billing and payment information current.

13.4 Price Changes

The Company reserves the right to change its subscription fees at any time. We will provide reasonable prior notice of any price changes by email or through the Platform. Price changes will take effect at the start of the next subscription period following the date of the price change. Beta-tier customers who signed up during private beta retain their original monthly price for the lifetime of their continuous subscription, provided their subscription does not lapse.

13.5 LLM Credits, Overage, and User Responsibility for Usage

Each tier includes a monthly allotment of LLM credits used to operate the AI agents on your behalf. If you exhaust your included credits, you may either (a) provide a BYO API Key for the Company to route additional calls directly under your provider account, or (b) purchase additional credits at the then-current rate. The Company is not responsible for third-party model provider charges incurred under a BYO API Key.

You are solely responsible for monitoring, managing, and paying for your LLM credit consumption and any usage-based fees incurred on your account. AI agents may consume credits autonomously according to the autonomy level you configure, and credits may be consumed by third-party tools, AI platforms, scripts, or external agents you authorize to access your account (see Section 34.9). You acknowledge and agree that:

• You are liable for all credit consumption and resulting charges on your account, regardless of whether the consumption was triggered by you directly, by an AI agent acting autonomously, by a third-party tool or platform you connected, by a misconfiguration, or by unintended or runaway usage.
• The Company is not responsible for, and will not refund or credit, charges resulting from heavy, unexpected, or unintended credit consumption — including a large invoice resulting from extensive AI usage during a billing period.
• The Company may, but is not obligated to, make usage caps, alerts, or per-agent rate limits available in your account settings. You are responsible for configuring these to a level appropriate for your business. Failure to configure caps or alerts does not shift responsibility for usage charges to the Company.
• The Company is not obligated to notify you in advance of credit exhaustion or to suspend processing to prevent overage charges.

13.6 Taxes

All fees are exclusive of applicable taxes (sales, use, VAT, GST, or similar). You are responsible for any such taxes assessed in your jurisdiction.

14.0 Promotional Offers

From time to time, the Company may, at its sole discretion, make available promotional offers (“Promotional Offer”). Unless otherwise expressly stated by the Company, Promotional Offers may not be combined, resold, or transferred. The Company reserves the right to modify or discontinue any Promotional Offer at any time. We reserve the right to void offers and close accounts if we suspect a Promotional Offer is obtained or used fraudulently or otherwise in violation of these Terms. In the event a Promotional Offer is non-functional, your sole remedy, and the Company's sole liability, will be the replacement of that Promotional Offer.

15.0 Refund and Cancellation Policy

15.1 30-Day Satisfaction Guarantee

For any new first-time purchase of a Solo, Operator, or Scale subscription, the Company offers a thirty (30) day satisfaction guarantee. If you are not satisfied with the Product for any reason, you may request a refund by contacting hello@noliai.com within thirty (30) calendar days of your initial purchase date.

The 30-Day Satisfaction Guarantee entitles you to a refund of subscription fees only, NET OF the following non-refundable amounts:

• Credit-card and payment-processor fees actually charged on the original transaction. These fees are imposed by the payment processor and are not retained or refunded by the Company.
• The cost of any LLM credits, AI agent runs, processing usage, BYO overage, or other usage-based fees consumed by you, by AI agents acting on your behalf, or by any third-party tool or platform you connected to your account during the period covered by the refund. Consumed usage will be calculated by the Company at the published per-credit (or per-unit) rate as of the date of refund and deducted from the refundable amount.

This guarantee applies only to your first purchase of the Service and is not applicable to: (a) any subscription renewals; (b) upgrades or tier changes; (c) standalone purchases of additional credits; (d) BYO API overage; (e) custom skills; (f) dedicated onboarding or implementation fees; (g) the Hypergrowth tier or any done-with-you engagement; or (h) any usage-based fees, which are non-refundable as stated above. The Company's good-faith calculation of consumed usage is final.

15.2 Subscription Cancellation

You may cancel your subscription at any time through your account's billing portal or by contacting support. Your cancellation will become effective at the end of your current paid billing period. You will retain full access to the Platform until the conclusion of your paid term. No pro-rated refunds will be provided for cancellations made mid-cycle.

15.3 Exception for Hypergrowth and Done-With-You Engagements

The “Hypergrowth” tier and any done-with-you implementation, custom skills, or volume-seat engagements are subject to a separate agreement and are not eligible for the 30-day satisfaction guarantee described herein.

15.4 Effect of Cancellation on User Content

Upon cancellation or termination, your access to the Platform ends at the conclusion of your paid term. The Company will retain your User Content for thirty (30) days following termination so you may export it, after which the User Content will be deleted from our active systems subject to retention obligations described in our Privacy Policy.

16.0 License to Use and Proprietary Rights

The Platform and Services are owned and operated by the Company. All content, visual interfaces, graphics, designs, compilations, information, data, computer code (including source code and object code), AI agents, agent prompts and skills, the cross-product memory schema, the Chief of Staff orchestration logic, and all other elements of the Platform and Services (collectively, the “Proprietary Materials”) are protected by intellectual property and other applicable laws.

All Proprietary Materials are the property of the Company or our third-party licensors. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform and its Proprietary Materials for your own personal or internal business use, strictly in accordance with your active subscription plan. This license does not include any right to: resell, sublicense, distribute, or create derivative works from the Proprietary Materials; reverse engineer, decompile, or disassemble the Proprietary Materials; extract model weights, agent prompts, internal embeddings, or training data; or use any data mining, robots, or similar data-gathering and extraction tools on the Proprietary Materials. Except as expressly authorized by the Company in writing, you may not make use of the Proprietary Materials. The Company reserves all rights not expressly granted in these Terms.

17.0 Indemnification

You agree that you are responsible for your use of the Platform and Services. You agree to defend, indemnify, and hold harmless the Company and its officers, directors, employees, consultants, affiliates, and agents from and against any and all claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees and costs, arising out of or in any way connected with: (i) your access to, use of, or alleged use of the Platform or Services; (ii) any actions taken by an AI agent operating on your behalf at your direction or under permissions you granted; (iii) your violation of these Terms or any representation, warranty, or agreement referenced herein; (iv) your violation of any third-party right, including any intellectual property right, publicity, confidentiality, property, or privacy right; or (v) your User Content.

18.0 Disclaimers and No Warranties

THE PLATFORM, SERVICES, AI OUTPUT, AND ALL MATERIALS AND CONTENT AVAILABLE THROUGH THE PLATFORM ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. THE COMPANY SPECIFICALLY DISCLAIMS ALL WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO: (I) ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT; (II) ANY WARRANTIES ARISING OUT OF COURSE OF DEALING, USAGE, OR TRADE; AND (III) ANY WARRANTIES REGARDING THE ACCURACY, RELIABILITY, COMPLETENESS, OR APPROPRIATENESS FOR ANY PURPOSE OF AI OUTPUT.

THE COMPANY DOES NOT WARRANT THAT THE PLATFORM OR ANY PART THEREOF, OR ANY MATERIALS, AI OUTPUT, OR CONTENT OFFERED THROUGH THE PLATFORM, WILL BE UNINTERRUPTED, SECURE, OR FREE OF ERRORS, VIRUSES, OR OTHER HARMFUL COMPONENTS, AND DOES NOT WARRANT THAT ANY OF THOSE ISSUES WILL BE CORRECTED.

NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM THE SERVICES, FROM ANY AI AGENT, OR FROM ANY MATERIALS OR CONTENT AVAILABLE THROUGH THE PLATFORM WILL CREATE ANY WARRANTY REGARDING THE COMPANY OR THE SERVICES THAT IS NOT EXPRESSLY STATED IN THESE TERMS. YOU ASSUME ALL RISK FOR ANY DAMAGE THAT MAY RESULT FROM YOUR USE OF OR ACCESS TO THE PLATFORM, SERVICES, OR AI OUTPUT.

19.0 Limitation of Liability

IN NO EVENT WILL THE COMPANY BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING DAMAGES FOR LOST PROFITS, LOST REVENUES, LOST DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR ANY OTHER INTANGIBLE LOSS) ARISING OUT OF OR RELATING TO YOUR ACCESS TO OR USE OF, OR YOUR INABILITY TO ACCESS OR USE, THE PLATFORM OR ANY MATERIALS, AI OUTPUT, OR CONTENT ON THE PLATFORM, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY. THIS INCLUDES, WITHOUT LIMITATION, ANY DAMAGES, DATA LOSS, OR SERVICE INTERRUPTIONS CAUSED BY: (A) THE FAILURE, MALFUNCTION, INACCURACY, OR HALLUCINATION OF AN AI AGENT OR ANY AI OUTPUT; (B) THE FAILURE OR MALFUNCTION OF ANY THIRD-PARTY SOFTWARE INTEGRATED INTO THE PLATFORM; (C) ACTIONS TAKEN BY AN AI AGENT ON YOUR BEHALF AT YOUR DIRECTION OR UNDER PERMISSIONS YOU GRANTED; OR (D) ANY UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR USER CONTENT.

YOU AGREE THAT THE AGGREGATE LIABILITY OF THE COMPANY TO YOU FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATING TO THE USE OF THE PLATFORM AND SERVICES IS LIMITED TO THE GREATER OF (A) THE TOTAL AMOUNT OF FEES YOU HAVE PAID TO THE COMPANY IN THE SIX (6) MONTHS PRIOR TO THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS (USD $100). SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES; IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE EXCLUSIONS OR LIMITATIONS IN THIS SECTION MAY NOT APPLY TO YOU AND YOU MAY HAVE ADDITIONAL RIGHTS.

20.0 Dispute Resolution

You agree that any and all legal action or dispute arising from this Agreement shall be resolved by binding arbitration in accordance with the rules of the American Arbitration Association (“AAA”). Any arbitration hearings will take place in the State of Wyoming. BY ENTERING INTO THESE TERMS, YOU AND THE COMPANY ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION, REPRESENTATIVE ACTION, OR PRIVATE ATTORNEY GENERAL ACTION. The arbitrator may not consolidate more than one person's claims or otherwise preside over any form of representative or class proceeding. If this specific provision is found to be unenforceable, then the entirety of this Section 20.0 shall be null and void.

21.0 Assumption of Risk

You understand and agree that operating a business and using AI agents to do so involves significant financial, legal, operational, and personal risks, including risks specific to AI: incorrect output, biased output, hallucinated facts, unintended actions, and data exposure. The Company does not guarantee that your use of the Platform will result in a profitable or successful business venture. You are solely responsible for all decisions, actions, and financial obligations related to your business, including decisions you make based on AI Output and actions taken by AI agents on your behalf. You agree to assume all risks associated with your business endeavors and your use of AI agents, and to hold the Company harmless from any losses, liabilities, or damages that may result.

22.0 Modification of the Terms

The Company reserves the right to update or modify these Terms at any time. We will provide notice of material changes through the Platform or by email to your account email address. Your continued use of the Platform following any such change constitutes your agreement to be bound by the modified Terms. We encourage you to review these Terms periodically.

23.0 General

These Terms constitute the entire and exclusive understanding and agreement between you and the Company. These Terms shall be governed by the laws of the State of Wyoming, without regard to conflict-of-law principles. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The Company's failure to enforce any right or provision in these Terms will not be deemed a waiver of such right or provision. You may not assign or transfer these Terms or your rights hereunder without the Company's prior written consent. The Company may assign these Terms in connection with a merger, acquisition, sale of assets, or by operation of law.

24.0 Restrictions on Use

Noli AI is a proprietary system developed by the Company. You agree that you will not use the Company's Proprietary Materials, including its AI agents, agent prompts, skills, the cross-product memory schema, the Chief of Staff orchestration logic, software, or unique methodologies, to create a product or service that directly competes with Noli AI. You agree not to: (a) use the Platform to send spam or unsolicited bulk messages; (b) use the Platform to generate content that infringes intellectual property rights, defames any person, harasses or endangers others, or violates any law; (c) circumvent any rate limits, quotas, or security controls; (d) operate the Platform outside its intended scope (e.g., as a public chatbot for unrelated parties); or (e) use AI Output in ways that violate the upstream model provider's usage policy.

25.0 Termination

The Company may terminate, suspend, or restrict your access to the Platform at any time in its sole discretion, without notice, for any reason, including for breach of these Terms. Upon termination, all rights granted to you under these Terms will immediately cease. Sections that by their nature should survive termination — including Sections 11.0 (User Content), 16.0 (Proprietary Rights), 17.0 (Indemnification), 18.0 (Disclaimers), 19.0 (Limitation of Liability), 20.0 (Dispute Resolution), and 23.0 (General) — shall survive.

26.0 Third-Party Beneficiaries

Nothing contained in these Terms is meant or intended to confer any rights, remedies, or benefits upon any third party.

27.0 Additional and Discretionary Opportunities

The Company may, at its sole discretion, make certain Members aware of additional opportunities, such as early access to new agents, beta features, custom skills, done-with-you implementation, or product partnerships. You understand that these opportunities are not a guaranteed part of the Services. Eligibility is determined solely by the Company and may require you to enter into a separate, legally binding agreement that will govern that specific engagement.

28.0 Results Not Guaranteed

The Company does not promise or guarantee any particular results from your use of the Service. All content, case studies, and testimonials on the Platform or in our marketing materials are for illustrative and educational purposes only and are not to be taken as a guarantee of your own results. You understand and agree that your success depends on many factors outside the control of the Company, including your personal skills, effort, market conditions, the quality of your underlying data, and how you direct the AI agents. The Company makes no guarantee that you will achieve any specific level of income, productivity, or business success.

29.0 Customer Testimonials

The Company reserves the right to publish customer testimonials. You understand that the Company relies on information provided by customers and may, to protect privacy, change identifying details such as names.

30.0 Promotions and Giveaways

The Company may occasionally offer promotions or giveaways. All such offers are governed by the laws of the State of Wyoming and any specific rules published for that promotion. You must be 18 years or older to be eligible. The Company reserves the right to modify or cancel any promotion at its sole discretion.

31.0 Electronic Signatures

By using our Services and clicking any button to indicate your agreement, you consent to transact business with the Company electronically and to receive electronic communications from the Company.

32.0 Restricted Individuals

You represent and warrant that you are not located in a country that is subject to a U.S. Government embargo or that has been designated by the U.S. Government as a “terrorist supporting country,” and that you are not listed on any U.S. Government list of prohibited or restricted parties.

33.0 Third-Party Links & Resources

The Platform may provide links or resources to third-party products or services for informational or educational purposes. You understand and agree that these are not recommendations or endorsements. You are exclusively responsible for, and assume any and all risks involved in, your use of any third-party products or services.

34.0 AI-Specific Provisions

34.1 AI Output Disclaimer

AI agents operating through the Platform generate AI Output using large language models and related technology. AI Output may be incorrect, incomplete, biased, outdated, or inappropriate for your situation. AI Output may include “hallucinations” — content that appears authoritative but is factually wrong. You are solely responsible for reviewing AI Output before relying on it for any decision, communication, transaction, or action. The Company does not warrant the accuracy, completeness, reliability, or suitability of any AI Output for any purpose.

34.2 Training Data

The Company does not use your User Content to train AI models. We contract with third-party model providers (e.g., OpenAI, Anthropic) that contractually disallow training on data sent through their API under the API terms applicable to our use. To the extent a model provider changes those terms in a way that would permit training, we will (a) notify affected customers and (b) seek a comparable alternative provider where commercially feasible.

34.3 Bring Your Own API Key (BYO API Key)

You may elect to provide a BYO API Key for one or more supported third-party model providers. When you do, AI calls are routed directly to that provider under your account, and the Company is not responsible for: (a) charges incurred under your BYO API Key; (b) the provider's data-handling, training, or retention practices in respect of API traffic under your account; or (c) outages, rate limits, or terms changes by that provider. You represent that you are authorized to use any BYO API Key you provide and that doing so does not violate the provider's terms.

34.4 Cross-Product Memory and Agent Coordination

The Platform includes a cross-product memory layer that allows AI agents to share context with one another to coordinate work across your sales pipeline, marketing, knowledge base, and project management. You authorize the Company to read, write, transmit, and process User Content across the agents for this purpose. You may configure the scope of cross-agent access in your account settings to the extent we make such controls available; the default is unified memory across all enabled agents in your subscription.

34.5 Autonomous-Action Authorization

AI agents may take actions on your behalf — sending emails, drafting and posting content, scheduling meetings, updating records, coordinating handoffs between agents, and similar operations — according to the autonomy level you configure (e.g., Auto, Review, Ask). When you grant an agent the authority to take an action, you ratify and adopt that action as your own. The Company is not liable for the consequences of actions an agent takes within the scope of permissions you granted. You may revoke or narrow agent permissions at any time from your account settings.

34.6 Ownership of AI Output

As between you and the Company, you own the AI Output generated for your account, subject to: (a) the underlying model provider's terms of use (which may include restrictions on output that are imposed by the upstream provider, not by us); and (b) the proprietary rights of any third party whose intellectual property may be reflected in inputs or outputs. AI Output is not warranted to be original, non-infringing, or eligible for copyright protection in your jurisdiction.

34.7 Restrictions on AI Use

You agree not to use AI agents or AI Output to: (a) generate content that is illegal, defamatory, harassing, or that infringes intellectual property; (b) generate impersonation content, deceptive deepfakes, or content designed to manipulate elections or public discourse; (c) generate content involving minors that is sexual, exploitative, or harmful; (d) make automated decisions that produce legal effects on third parties without appropriate human review; (e) reverse engineer, extract, or replicate the underlying models or their weights, prompts, or training data; or (f) violate any applicable third-party model provider's usage policies (which are incorporated into these Terms by reference).

34.8 Sensitive Data

The Platform is not designed or authorized for processing of, and you agree not to upload or transmit through the Platform: protected health information governed by HIPAA; financial data subject to PCI DSS where the Platform is not the certified processor; personal information of children under 13; classified or export-controlled government information; or any other category of data for which the Platform is not certified or contracted to handle. If you require processing of such data, you must enter into a separate written agreement with the Company that specifically authorizes it.

34.9 Use of Third-Party AI Platforms or Agents to Control Noli

The Platform may expose interfaces (including, without limitation, public APIs, MCP endpoints, OAuth scopes, webhooks, agent-to-agent protocols, and integration tokens) that allow you to direct, automate, orchestrate, or interact with the Services from outside the Platform. This includes use of third-party AI platforms, third-party AI agents, agent frameworks, automation tools, or custom scripts (e.g., Claude, ChatGPT, custom MCP clients, Zapier, n8n, or your own code) to operate, configure, query, or trigger actions in your Noli account.

You are solely responsible for any use of third-party AI platforms, AI agents, automation tools, or external code to control or interact with the Platform. Without limitation, you are solely responsible for:

• All actions taken on your account by any third-party tool, AI platform, AI agent, or external code you authorize, configure, or connect, including actions you did not specifically anticipate.
• All User Content sent to, received from, or generated through any such third-party tool or platform.
• The security, scoping, rotation, and revocation of any credentials, API tokens, OAuth grants, or webhook secrets you issue to a third-party tool or platform.
• All consumption of LLM credits, processing fees, and other usage-based resources triggered directly or indirectly by such tools or platforms (per Section 13.5).
• Compliance with the terms of service, privacy policy, and acceptable use policy of every third-party tool or platform you use, and with all applicable laws.
• Any data exposure, leakage, breach, or unauthorized disclosure resulting from the third-party tool or platform's handling of your data, your account credentials, or the access tokens you granted.
• Any consequences of allowing a third-party AI platform or agent to take autonomous action on your behalf, including financial, legal, reputational, and operational consequences.

The Company makes no warranties or representations regarding the behavior, security, accuracy, availability, or reliability of any third-party AI platform, AI agent, automation tool, or external code. The Company is not liable for any loss, damage, charge, breach, or other harm arising directly or indirectly out of your use of, or inability to use, any such third-party AI platform, AI agent, automation tool, or external code in connection with the Platform. You agree to indemnify and hold the Company harmless from any claim arising out of your use of a third-party AI platform, AI agent, automation tool, or external code with the Services, on the terms described in Section 17.0.

35.0 Design and Aesthetic Changes

The Company reserves the right to make changes to or otherwise modify the design, aesthetics, features, or functionality of the Platform or any product sold or provided by the Company. The design, aesthetics, features, or functionality may differ from those shown in marketing or promotional materials. Material reductions in functionality during a paid term will be communicated through the Platform or by email.

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