Getting started
Needs you, everything waiting on your decision
One queue for every draft, approval, and question your team has for you, so you never check five apps to find out what is waiting.
Your team works in the background across your CRM, marketing, projects, knowledge base, and the GTM Engineer. Rather than checking each one, everything that needs a decision from you collects in one queue.
The bell
The bell at the top of your dashboard counts what is waiting on you, plus anything new your team finished since you last opened it. Open it for the latest few items, with anything that needs you marked and listed first. Click an item to go straight to it, or click View full queue to open the Command Center.
The Command Center
The Command Center is the full queue, and it is also where your mail lives. Its tabs are grouped in three sets.
Command Center
- Needs you. Decisions and approvals: drafted customer replies, messages your team held for review, posts, social DMs and comment replies waiting to go out, paid research runs waiting on your go-ahead, campaigns, suggestions your Chief of Staff staged, requests from Claude or ChatGPT if you connected one, and to-dos. Act on each one right there: approve or reject it, edit it first, send a to-do to your Chief of Staff, or skip it. Filter the list with All, Needs action, Follow-ups and FYI. Work that can only be finished inside another app shows as a link under Waiting in your apps. Your approvals are part of this tab. See Approve what goes out before it sends.
- Recent work. Everything your team completed, newest first, with a search box, so you can see what happened while you were away.
- Notifications. A running list of activity from across your team, with anything that needs you marked. Nothing here needs an action on its own. If one of your apps could not be reached, a notice says so here.
Channels
- Email. Your connected mailboxes in one place: read, reply, write new messages, archive, or delete. Replies your team drafts for your inbox wait under Needs you. Until you connect a mailbox, this tab shows a Connect a mailbox button that takes you to Connections.
- Customer service. Replies your Chief of Staff drafted for people who contacted you, ready to review and send. How much the customer-service desk sends on its own is set in your CRM, under Customer Service: Draft for approval (the default), Answer routine requests (it answers only the everyday messages you pick, during your hours), or Auto-send.
- Follow-ups. People who have gone quiet and are worth reconnecting with, each with a check-in email drafted for you to edit and send.
- CoS correspondence. Email your Chief of Staff handles on your behalf.
Settings
- Connections, Automation & guardrails, and Guidance & style. Automation & guardrails sets how your personal inbox drafts and sends. For the customer-service desk it points you to the CRM with Manage in the CRM, because that desk is configured there.
While you were away
Back on the dashboard, a While you were away strip totals your team's recent work: hours of work done for you, items completed, and how many specialists worked. It only appears when there is something to show, so a quiet day stays quiet.
How to use it
Your Chief of Staff's morning message, 5:00 AM your time by default, counts what is waiting here and links straight to it. See Your morning message.
Spend two minutes here over coffee. Clear Needs you first, since those are the things blocking your team, then skim Recent work. Items that live inside a product, like a marketing draft, open in that product when you click them.
This is also where the work from a call debrief lands. See Debrief a call.