Connect a sending mailbox

Your outreach sends from a real mailbox you own. Not a shared Noli address, not a pool. That is the only way replies come back to you and the only way your sending reputation stays yours.

Setup is the mailing address, not the mailbox

Open Settings, then Setup, and save the business mailing address. That is a physical postal address for the person or company sending the outreach. Noli adds it to the footer of every outreach email, and campaign approval stays blocked until it is saved. Use the sender's own address, not Noli's.

The address a prospect replies to is not this one. It is the address of the mailbox you connect below.

Research and drafting are unaffected by either. You can do all of that before touching this.

Connect the mailbox

1. In the GTM Engineer, open Senders and click Manage connections. That opens your Noli Command Center.
2. Open Connections and click + Connect a mailbox.
3. Enter your email address and an app password (not your normal password), then click Connect. The form walks you through getting an app password for Gmail or Google Workspace, Outlook or Microsoft 365, and iCloud Mail.

Back in Senders, the mailbox is listed. Choose it for each campaign on the campaign's Settings step, under Send from.

If Senders says No active personal mailbox is connected, that is the thing standing between you and sending. If a campaign shows Choose a sender in Settings, the mailbox is connected but the campaign has not been pointed at it yet. Approval stays blocked until it is.

Only the person whose mailbox sends a campaign can approve it. A teammate cannot approve a send from your mailbox.

You need a workspace before you can assign a sender, and your workspace is created with your first play.

Health and daily caps

Every mailbox shows its health: Observed healthy, Needs attention, Paused with the reason, or Health not observed yet. Under each one you see the campaigns assigned to it and the daily cap each uses.

The daily cap is the brake you set on a campaign, up to a hard ceiling of 50 a day per mailbox that you cannot exceed. The cap counts every campaign sending from that mailbox together, and replies you send from the Inbox count too. The first campaign you approve on a mailbox sets its daily cap and send hours, and later campaigns on the same mailbox have to match them.

A new mailbox that suddenly sends hundreds of cold emails is the fastest way to get filtered into spam permanently, and once that happens it affects your normal business email too, not just outreach. Start low and let volume build.

A connected mailbox is not permission to send

Connecting a mailbox makes it available for a draft. It is not blanket permission to send. Hard bounces and complaints stop the affected person's emails, and mailbox-wide health problems can pause sending from that mailbox before the next send. You cannot clear a mailbox-wide pause yourself. Email support@noliai.com and we will look into it with you.

Noli also does not sell or warm domains for you.

Sender readiness

Campaign sender readiness on the Senders screen shows, for each campaign, whether a mailbox has been chosen and which one. Check it before you approve.

Related: Review and approve a campaign and Getting started with the GTM Engineer.