Give your Chief of Staff its own email address
The email desk gives your Chief of Staff a mailbox of its own, like any real hire. You email it instructions; everyone else gets handled like correspondence, with your approval on every reply.
A real assistant has a desk and an inbox. The email desk gives your Chief of Staff the same thing: an address that clients, lenders, and escrow officers can CC, forward documents to, and correspond with, while you stay in control of everything that goes out.
How the desk treats email
The desk knows the difference between you and everyone else:
- Your email address is the command channel. When you email the desk from your own address, your Chief of Staff treats it as instructions from the boss and gets to work.
- Everyone else is correspondence. Emails from anyone else are handled the way a chief of staff handles the office inbox: a reply is drafted in your voice and waits in your review queue. Approve it, edit it, or let trusted threads run on autopilot with notifications, exactly like your customer service replies.
Option 1: Bring an address from your own domain (recommended)
An address like assistant@yourdomain.com looks professional and belongs to you.
- Create the address in your email provider (for example, Google Workspace).
- Turn on 2-Step Verification for that account, then create an App Password (Google Account, then Security, then App Passwords). This is a special password just for apps. Never use your normal password.
- In Noli, open Chief of Staff, then Connections, then the Email desk card.
- Pick your provider, enter the address and the app password, and click "Connect my address". Your Chief of Staff applies it in about thirty seconds.
Your credentials are stored only on your own private instance, not in a shared database.
Option 2: An instant address
Want a desk with zero email setup? Create a free account at console.agentmail.to, copy your API key (it starts with am_), and paste it into the Email desk card. You get a working address in seconds, on your own account and quota.
What to try first
- CC the desk on a thread: "Looping in my assistant, who will find us a time."
- Forward it a disclosure package or a lender letter to file and summarize.
- Email it from your own address: "Chase the missing signature on the Hendricks file."
Turning it off
Open the Email desk card and click "Turn off". The mailbox disconnects from your Chief of Staff and its review queue immediately.